The telemedicine startup partnered with Gentem for its RCM journey. After kicking off the relationship, the startup realized they needed a better way to verify insurance eligibility and patient estimates.
In addition to providing more transparency and increasing upfront payments from patients, estimates and eligibility tools were essential for determining the best treatment package to offer the patient.
Because of this need, the startup leaned heavily on Gentem’s tech for real-time eligibility (RTE) checks and patient estimates. Gentem provided an accessible API for the RTE and estimate tools, allowing the startup’s developers to plug it into their existing system easily.