Information Collection and Use
To use most functionality of the Service, you will be required to register for an account with Gentem. When you register for an account as a Patient or as a Provider, we will collect your name, email, address, phone number, employment information and title and password. Before you can register with Gentem as a Patient, your Provider will provide us with your information and we will send you a link to use our Service.
We may also collect your driver’s license or passport information and age. We also collect the last four digits of your social security or employer identification number if you are a Provider. We also collect your IP address.
If you contact us with questions or to request information, we will collect the personally identifiable information that you voluntarily transmit with your communications to us. We also may collect personally identifiable information about you that you elect to upload to the Service in addition to the information above.
We use your personally identifiable information to register you to use our Service, contact you to deliver certain services or information you have requested, detect fraud, illegal activities or security breaches, verify your authority to use the Service, to provide you with notices regarding the Service or other services we believe may be of interest to you, to provide you with support, improve the Service. We may also send you targeted marketing and promotions regarding the Service. If you do not wish to receive these marketing or promotions from us, you may opt-out as set forth in each message you may receive from us.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Gentem recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Service is not directed to, and does not target, children under the age of 13. Gentem does not knowingly collect personally identifiable information from children under the age of 13. If your child has provided personally identifiable information, please contact us so we can delete it.
Small text files called cookies are often use to improve overall Service experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user.
We track information that will be maintained, used and disclosed in aggregate form. For example, without limitation, we may track the total number of visitors to our Service, the number of visitors to each page of our Service. We may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Service, and gather broad demographic information for aggregate use.
Do Not Track
We currently do not respond to do not track browser signals. We do not track users over time over multiple websites along with our website.
We may provide your personally identifiable information and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you for their use solely to provide us with such assistance. For example:
- our Service is hosted by a third-party hosting providers, such as Amazon Web Services;
- we may use third parties to manage our email solutions, such as Lob;
- we may use third party payment providers such as Stripe.
We will share data regarding an insurance claim with insurance claim clearinghouses.
We will not sell your personally identifiable information to any company or organization. However, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Gentem participates or to a purchaser or acquirer of all or substantially all of Gentem’s assets to which this Service relates.
We employ procedural and technological measures that are generally consistent with industry practice. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Gentem may use encryption, secure socket layer and password protection to help prevent unauthorized access to your personally identifiable information.
Updating Personally Identifiable Information
Gentem provides Service users with the ability to review and update the registration information that you provide to us by accessing and modifying this information in your account or by contacting us at email@example.com.
External Web Sites
Users Outside of the United States