Webinar Replay: Managing Staff Turnover Without Leaking Revenue & Reimbursements


Jennifer Vaughn

Jennifer Vaughn is a Revenue Cycle Management Lead at Gentem Health. Having orginicaly attended Gaston college to become a nurse, Jennifer went on to work in various clinical areas: Geriatrics, ER, High Risk OB gastroenterology and trauma step down. 

Her transition from clinical care to RCM started in a hospital working in many front end jobs (registration and pre services). She transferred every single time she was eligible to gain experience and more exposure to the Billing and Collections world.

Working on the front end is where she gained her passion to clearly define Billing, the front end of RCM and collections, the back end of RCM.
She even worked at a billing company that was so passionate about this that it was referred to as downstairs and upstairs team. 

Areas of RCM expertise:
  • Private Practice operations
  • Billing company environment 
  • Large healthcare systems that operated its own Billing company 


Jennifer Hanscom

Jennifer Hanscom is a Board Member of The Physicians Foundation, the CEO of Washington State Medical Association and the CEO of WSMA Foundation for Health Care Improvement, which seeks to help physicians understand and adapt to ongoing changes in health delivery and payment. Additionally, she is a member of the Board of Directors at Physicians Insurance A Mutual Company, sits on the Board of the Washington Health Care Forum and is a member of the American Society of Association Executives, the American Association of Medical Society Executives, the Family Medicine Education Advisory Board in Washington State and the Washington Society of Association Executives.